Contact

We're here to help, every step of the way. Find answers to common questions in our FAQ, or reach out directly. Your comfort and clarity are our priority.

Contact

hello@labret.co

WhatsApp (6399 7930)

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Book an Appointment

Book an Appointment

Your journey to a new piercing starts here. In the hands of our expert piercers, you'll find an experience built on trust, clarity, and genuine care—for your first piercing or your next. We welcome everyone ages 5 and up, and can't wait to welcome you into the Labret family.

Book Now
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Frequently Asked Questions

What is your piercing booking and cancellation policy?

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We hold your appointment time just for you. We understand that life can throw unexpected things at us, so if you need to reschedule or cancel, please try to let us know at least 24 hours in advance.

How much does shipping cost?

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We offer complimentary shipping within Hong Kong on all orders over $400 HKD. For orders below this amount, a flat-rate shipping fee of $40 HKD applies.

How long does delivery take?

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We partner with SF Express to ensure your order arrives safely. You can expect delivery within 2-3 business days across Hong Kong.

Where do you ship?

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We currently ship across all of Hong Kong.

I haven't received my order

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Please send your order number to hello@labret.co, and our team will personally look into it for you right away.

What's your return policy?

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To ensure the integrity and hygiene of our jewelry, all sales are final. We've designed our studio experience and detailed product imagery to help you feel completely confident in your choice.

Damaged order?

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We're so sorry to hear that. Your piece should only ever arrive in a perfect state. Please contact us immediately at hello@labret.co with your order number, and we will make it right.