Warranty
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Begin shoppingWarranty
A Commitment to Craftsmanship
We stand behind the quality of our jewelry. This warranty covers manufacturing defects discovered upon receiving your piece, including:
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Flaws in the metal, such as porosity.
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Uneven, incomplete, or insecure stone settings.
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Breaks, scratches, or chips on stones present at delivery.
What is Not Covered
This warranty does not cover damage from normal wear and tear, accidents, or improper care, such as:
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Scratches, dents, or marks from daily use.
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Discolouration from contact with chemicals, cosmetics, or chlorinated water.
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Damage from impacts or practical activities (e.g., sports, manual work).
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Bent posts, worn clasps, or broken chains due to handling over time.
A Note on Natural Materials
As our pieces are crafted from natural materials, slight variations in stone appearance or metal texture are part of their unique character and are not considered defects.
Caring for Your Jewelry
For guidance on how to best preserve your pieces, please refer to our Jewelry Care Guide.
If You Believe You Have a Defective Item
If you suspect a manufacturing defect, please contact our team immediately at hello@labret.co with your order details and photos of the issue. We are here to ensure your complete satisfaction and will guide you through the next steps.
