Customer Experiences from our Hong Kong Studio

Community & stories

Great piercings are defined by the experience as much as the jewelry. It's about the moment you feel understood, the care that puts you at ease, and the trust that turns a first-timer into a lifelong client.

Don't just take our word for it. Here’s what our community says about their journeys with Labret.

From Nervous to Confident - Mrs. Tang

“I’ve always been a little intimidated by the idea of getting pierced in a tattoo shop—it just felt a bit too intense for me. But Labret's environment was perfect—clean, welcoming, and nothing about it felt intimidating.”

Mrs Tang came to us feeling unsure. We began with a calm conversation, planning the perfect spots for her four new piercings. We focused on her comfort, offering simple breathing techniques and a stress ball to keep the moment relaxed.

“Since it went so smoothly, I’m already thinking of getting a conch piercing next month. If you’re nervous about getting pierced or just want a safe, professional, and welcoming place to do it, Labret is definitely the place to go for ear piercing in Hong Kong. Huge thanks to the team for making my first experience such a great one—I’ll be back for sure!”

What began with hesitation ended with excitement—and plans for her next piercing.

The Styling Session That Became More — Sophie

"I went in to get a new earring and decided to get pierced too! Yan was great at recommending a piercing location that I love (and get compliments on). It’s a great addition to my stack. She was super thorough and explained the process as she did the piercing. I was impressed by their standard of care and hygiene!”

Sophie visited us for jewelry and left with a new piece of her story. During a styling session, she decided spontaneously to add a piercing to her curated ear. Our piercer provided clear guidance, ensuring her new addition was a perfect fit.

"Thank you for doing the piercing at the last minute. It was a great way to end my day and week. Will be referring my friends!”

For us, the highest compliment is a client who trusts us with their friends. It’s a reminder that every interaction, planned or spontaneous, matters.

Lifelong Care, Beyond the Studio — Jamie

“One of the best piercing services in town. I have two piercings done with them, and every time I am amazed at how great the service is and thoughtful the whole process is. The space is clean and spacious. And only piercing with a needle means a better healing process. Even the aftercare is 10/10. I was having a bit of inflammation (which is to be expected for a helix piercing) and they asked me to go in and switched out a longer labret for me right away! "

Jamie’s experience reflects our core belief: when you get pierced with Labret, you become a client for life. This means:

A complimentary aftercare kit with NeilMed spray and a clear guide.
Free downsizing (and upsizing, if needed) to ensure perfect comfort as you heal.
Unlimited checkups for life, because support shouldn’t have an expiration date.

A Milestone Moment, Made Memorable — Mr. Cook

"I recently took my 12-year-old daughter to Labret for her first piercing, and we had a fantastic experience! The staff were incredibly friendly and patient, putting my daughter at ease and answering all her questions. The piercer was professional and gentle, ensuring that the process was quick and as painless as possible. They also provided clear aftercare instructions, which I appreciated.”

We believe a first piercing should be a positive, celebrated memory. For younger clients, we take extra care to explain each step in a warm, reassuring way, often with a little treat and a "certificate of bravery" to mark the occasion.

"Labret is a wonderful place for anyone looking to get pierced. We’ll definitely be back for future piercings!!"

Your Story Could Be Next

We are honored to be a part of so many personal journeys. Every ear tells a story, and we’re here to help you write yours.

We love seeing your piercing journeys unfold. Tag @labret.co in your Instagram posts for a chance to be featured.

Ready to start your own story? For more on what makes the LABRET experience different, explore our guide, Ear Piercing 101: Your Intro to Everything Ear Piercing.

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